Improving visa processing times

The Department of Home Affairs is addressing current delays in visa applications as an urgent priority.

01 Sep 2022

The Australian Government is supporting its Department of Home Affairs to address current delays in visa applications as an urgent priority.

To improve visa processing times, the Department has employed nearly 140 new staff in visa processing roles since May 2022 and moved back to pre-pandemic decision making processes.

What this means for you

If you lodge an incomplete application, you will receive a notification in your ImmiAccount with a Request for Information (RFI) from the Department of Home Affairs.

When an RFI is received, you must provide the requested information as soon as possible.

If you do not provide the requested information before the specified date, the Department of Home Affairs will finalise your visa application without the information they requested. Not having all the information assessed means your visa may not be approved.

What you need to do

  • Lodge a student visa application at least 6-8 weeks before course commencement.
  • Regularly check your ImmiAccount for any requests from the Department of Home Affairs.
  • Respond to any requests for further information or documentation as soon as you can – BEFORE the stated deadline (the sooner, the better).
  • If you are having difficulty getting the required documentation, you should request an extension of time through your ImmiAccount.
  • If you are requesting an extension, you should provide evidence of any actions you have taken to obtain the required information, such as a payment receipt or booking confirmation, in order to support your request for more time.

While the processing of visas will continue to be a major priority for the Australian Government, it will still take some time to reduce the volume of applications still awaiting a decision.

We appreciate your patience and we’re so looking forward to having you here with us in Australia!